Terms of Use

1. Introduction and acceptance

Welcome to Renowise. These Terms of Use (“Terms”) govern your access to and use of the Renowise mobile application and the renowise.app website (together, the “App” or the “Service”), operated by Reno-Wise BV, company number 1039.278.982 (“Renowise”, “we”, “our” or “us”). By downloading, accessing or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the App.

If you use the App on behalf of a business (for example as a contractor or supplier), you confirm that you are authorised to accept these Terms on its behalf.

2. Definitions

• “App” / “Service”: the Renowise mobile application, website and related features.
• “User”, “you”: any person who accesses or uses the App, whether as a guest or with an account.
• “Account”: a registered Renowise user profile.
• “Guest mode”: use of the App without an account, where your data is stored locally on your device only.
• “Scenario”: a renovation plan you create in the App.
• “Estimate”: an indicative cost calculation generated by the App.
• “EPC result”: an indicative energy-performance label, consumption and CO₂ figure generated by the App.
• “Directory”: the in-App listing of contractors and suppliers.
• “Content”: text, data, images and other materials made available through the App.

3. The Service

Renowise is a renovation-planning tool that helps you explore and plan home renovations. The App can, among other things: generate indicative renovation cost estimates; produce indicative energy performance (EPC) results, where available via the official Flemish VEKA energy service or, as a fallback, our own model; indicate potential eligibility for renovation grants and premiums in supported regions (currently Belgium); display an informational directory of contractors and suppliers; let you compare scenarios; and generate downloadable PDF reports. The App is a planning aid only. We may add, change, or remove features at any time.

4. Eligibility and accounts

You must be at least 18 years old to use the App. You may use the App in guest mode or create an Account. When you create an Account you agree to provide accurate information and to keep your login credentials confidential; you are responsible for activity under your Account. In guest mode, your scenarios and data are stored only on your device and are not synced to our servers; when you sign in on the same device, your questionnaire in progress and the estimate you requested as a guest carry over to your Account. You may close your Account at any time via the delete-account option on our website.

5. Acceptable use

You agree to use the App lawfully and only for its intended purpose. You may not: provide false or misleading information; use the App to infringe the rights of others; attempt to gain unauthorised access to the App, other users' data, or our systems; copy, scrape, reverse-engineer, or create derivative works from the App except as permitted by law; introduce malware or otherwise interfere with the App's operation; or use the App in a way that could damage, disable, or overburden it. We may suspend or terminate access that breaches these Terms.

6. Indicative results: no professional advice

The App provides estimates and indications to help you plan. It does not provide professional advice and is not a substitute for a qualified architect, energy expert, contractor, financial adviser, or government authority.

6.1 Cost estimates

All cost estimates are approximate and for informational purposes only. They are based on historical and regional pricing data and standard assumptions, and actual costs may differ significantly. Estimates are not quotes, bids, or contractual offers, and do not include every possible cost (for example permits, taxes, or unforeseen works). Always obtain firm quotes from qualified professionals before committing to a project.

6.2 EPC results

Energy-performance results are indicative only and do not constitute an official Energy Performance Certificate. Where an official certificate is required (for example for sale or rental), it must be issued by an accredited energy expert. Results may come from a third-party service or our fallback model and may differ from an official assessment.

6.3 Grant and premium eligibility

Information about grants, premiums and subsidies is indicative and based on rules that change over time and by region. Actual eligibility and amounts are determined solely by the relevant authorities and depend on your specific circumstances and final project details. Always verify with the official authority before relying on this information.

7. Contractor and supplier directory

The Directory is provided for your convenience and information only. Contractors and suppliers listed in the Directory are independent third parties. Renowise does not employ, represent, recommend, endorse, vet, or guarantee any listed party, and is not a party to any contract, communication, or transaction between you and them. You are solely responsible for selecting, verifying (including licences, insurance and credentials), negotiating with, and contracting any professional, and any dispute is solely between you and that party. Listings may be paid placements: contractors and suppliers can subscribe to appear in the Directory under a separate subscription agreement, which is governed by its own terms and not by these Terms. Paid placement does not constitute an endorsement and does not affect the disclaimers above.

8. Third-party services and content

The App relies on or links to third-party services and content, including the Flemish VEKA energy service, sign-in providers (Apple, Google), and advertising and analytics providers. These services are governed by their own terms and privacy policies. We do not control and are not responsible for third-party services, their availability, or their content, and your use of them is at your own risk.

9. Advertising

The App is free for private users and is supported by advertising. By using the App you acknowledge that we and our advertising partners may display advertisements. Advertised products and services are provided by third parties; we are not responsible for them, and inclusion of an advertisement is not an endorsement.

10. Intellectual property

The App, including its software, design, text, graphics, logos and the “Renowise” name, is owned by Renowise or its licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App for its intended purpose. You retain ownership of the data you enter; by submitting it you grant us a licence to process it as necessary to provide the Service (see our Privacy Policy). You may use the reports you generate for your own personal or business renovation-planning purposes.

11. Privacy

Your use of the App is also governed by our Privacy Policy, which explains how we collect and process personal data. Please review it to understand our practices.

12. Availability

We aim to keep the App available and accurate but do not guarantee that it will be uninterrupted, error-free, or always up to date. We may modify, suspend, or discontinue all or part of the App at any time, including for maintenance, without liability to you.

13. Disclaimer of warranties

To the maximum extent permitted by law, the App and all results are provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and accuracy. We do not warrant that estimates, EPC results, or grant information are accurate, complete, or suitable for any particular decision.

14. Limitation of liability

To the maximum extent permitted by law, Renowise is not liable for any indirect, incidental, or consequential damages, or for any loss arising from your reliance on estimates, EPC results, grant information, the Directory, or any third-party service. Nothing in these Terms excludes or limits our liability where it cannot be excluded or limited under applicable law, including liability for fraud, death or personal injury caused by negligence, or any rights you have as a consumer under mandatory law.

15. Consumer rights

If you use the App as a consumer, you benefit from the mandatory protections of the consumer-protection laws of your country of residence. Nothing in these Terms affects those rights.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will provide reasonable notice, for example within the App or on our website, and update the effective date at the top of this page. Your continued use of the App after changes take effect constitutes acceptance of the updated Terms.

17. Suspension and termination

We may suspend or terminate your access to the App if you breach these Terms or use the App unlawfully. You may stop using the App at any time and may delete your Account.

18. Governing law and jurisdiction

These Terms are governed by the laws of Belgium, without regard to conflict-of-law principles. Disputes will be subject to the competent courts of Belgium, without prejudice to any mandatory rights you have as a consumer to bring proceedings in your country of residence.

19. Contact

Questions about these Terms can be sent to: info@renowise.app